How to set up an Outlook mailbox
If you have an email address with a custom email domain, it can be a complicated process to connect your email to your preferred mail account. To help you connect your email address to Outlook Mail you can follow this post to get you up and running as soon as possible!
You can select your prefered tutorial method here!
How To Connect Your Email Account
We can help you in 4 simple steps. This tutorial is specific to Outlook Mail, please see our other tutorials for connecting your email to Apple or iPhone. If you would prefer a video tutorial, use the button above to take you to our helpful and quick video tutorial.
Step 1 - Navigate Outlook Mail Settings
To start setting up your mailbox, go to > Tools > Accounts… Then click ‘Add Email Account’ or the plus icon in the bottom left corner of the Accounts pop-up.
Step 2 - Enter Account Details
Next, you will be asked to add your email address. Make sure this is a custom email domain and not an email from a provider such as Apple, google or Microsoft. See below for examples of unique custom email domains and provider email domains.
Once your email address is entered, simply click the button labelled ‘Continue’.
After clicking continue select ‘IMAP’ as the account type. IMAP will ensure your emails are transferred between devices, meaning you can start writing an email on your laptop, and then pick up where you left from on your phone. Most emails and host providers use IMAP as it is the default option and is best used for modern systems.
Custom Email Domain
Your email ends with a custom and unique domain name I.E.
- @yourwebsitedomainname
- @youremaildomainname
Provider Email Domain
Your email ends with one of the following options.
- @gmail
- @yahoo
- @outlook
- @icloud
- @hotmail
Step 3 - Enter Incoming & Outgoing Server Settings
Next, you will need to enter the details of our email account to connect it to the correct hosting providers. These details will help ensure you receive mail as well as send mail successfully so it is important to double-check that the details are correct. If your emails are hosted with Yellow Cherry, you can follow along. If you are with another hosting provider, you may need to ask your provider for the correct details to connect your email.
To start, enter your ‘Username’ and ‘Password’. For both IMAP and SMTP, these details will be your email address and your email password, respectfully.
- For the ‘Incoming Mail Server’, you will want to enter the following – imap.stackmail.com
- For the ‘Incoming Mail Server Port’, you will want to enter the following numbers – 993
- For the ‘Outgoing Mail Server’, you will want to enter the following – smtp.stackmail.com
- For the ‘Outgoing Mail Server Port’, you will want to enter the following numbers – 465
Once all the details are entered, simply click the button labelled ‘Add Account’ to continue.
If you did not receive the option to enter this information. then continue to step 4.
Step 4 - Check Your Outlook Mail
Now that your account is connected it is always good to check a couple of details. First, we recommend to check and ensure all your mail is appearing in your mailbox as expected. This can sometimes take a few hours to sync your account. Because of this, we recommend you use the ‘New Messages’ button, which will manually update your inbox. If your mailbox is still not operating correctly after a couple of hours, try reconnecting your mail account again by signing out and then back in.
A good secondary test to ensure your mailbox is working is to send a test email to a colleague and check if they received the email successfully.
If your mailbox has synced and you can send emails, then your mailbox is correct successfully and you can freely send and receive emails.
Video Tutorial to Connect Your Email Account
If you prefer a video tutorial to take you through the steps, please use the video below for help.
If you are still struggling to connect your email account after following the steps above, please get in touch with our team. We would be happy to help you with any issue you may be having.