How to reconnect your website’s social media feed
From time to time, you may find your social media feed has disconnected itself from your website. This issue can occur when the Smash Balloon plugin is updated, your social media password is updated, or you log in to your account from a new/unknown location. When a Social media feed has disconnected, you should see the following message on your website replacing the social media feed. Don’t worry this message is only visible to admin users, so your clients/customers will not see the message.
You can select your prefered tutorial method here!
How to Reconnect A Social Media Feed
We can help fix your social media feed in 5 simple steps if you follow the steps below. Although the example below uses a Facebook feed, you can use the same steps and process to connect any Smash Balloon social media feed on your site – Eg. Facebook, Instagram, Twitter or Youtube. If you prefer a video tutorial, please use the button above to take you to a video version of the same tutorial.
Step 1 - Find the Disconnected Social Media Feed
To start fixing your social media feed, you will need to log in to the backend of your website. You can log in by typing /wp-admin to the end of your website’s domain address.
Once you have logged in, select the disconnected feed. This will either be Facebook, Twitter, Instagram or Youtube.
Step 2 - Add a New Social Media Account Source
Once the disconnect feed is selected, click on settings, then select “+ Add Source” to start reconnecting your social media feed.
This action will take you to a page asking permission to connect to your social media account. Click “Connect to Facebook (/Twitter/Instagram/Youtube)” to continue.
Step 2 - Step 3 - Log Into Your Social Media Account
Afterwards, the page will redirect you to a login page for your social media account. Log in using your account details. The page will then return you to your website.
Step 4 - Select The Account / Page
Next, select the profile/page you want to display on your website and press “Add”. Make sure to save the changes.
Step 5 - Connect Account To The Social Media Feed
Finally, select “All feeds” from the left side menu.
Then double-click your social media feed from the list. Once you have opened your social media feed, go to ‘Setting’, ‘Source’, then click ‘Change’.
Select the account you have just reconnected and click “Update”. Make sure to save the changes.
After you have completed these steps, you can go back to the front end of your site and check the social media feed has started updating to show your most recent posts.
Video Tutorial to Reconnect Social Media Feed
If you prefer a video tutorial to take you through the steps, please use the video below for help.
If you are still struggling to connect your social media account after following the steps above, please get in touch with our team. We would be happy to help you with any issue you may be having.