Introduction to our data protection complaints policy
We are committed to protecting personal information and respecting individuals’ data protection rights. This policy explains how individuals can raise concerns or complaints about how we collect, use, store, share or otherwise process personal data.
We will handle all data protection complaints fairly, transparently and in accordance with applicable UK data protection legislation, including the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
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How to make a complaint
If you have concerns about how we have handled your personal information, you can submit a complaint using any of the following methods:
Email: studio@yellowcherry.uk
Telephone: 01463 417458
Post: 1A & 1B Moray House, 16-18 Bank Street, Inverness, IV11QY
To help us investigate your complaint efficiently, please provide:
- Your name and contact details;
- A description of your concern;
- Relevant dates, correspondence, or supporting information; and
- Details of the outcome you are seeking.
What happens next
Upon receiving your complaint, we will:
- Acknowledge receipt of your complaint within 30 days.
- Review and investigate the issues raised.
- Take appropriate steps to understand and resolve the matter.
- Keep you informed of progress where appropriate.
- Provide you with a written response outlining the outcome of our investigation.
We will aim to resolve complaints as quickly as possible and without undue delay.
Our investigation process
Depending on the nature of the complaint, our investigation may include:
- Reviewing relevant records and correspondence;
- Consulting with employees or third parties involved;
- Assessing compliance with applicable data protection laws and internal policies; and
- Identifying any corrective actions that may be required.
Where an error or non-compliance is identified, we will take reasonable steps to rectify the issue and prevent recurrence.
Outcomes
Following our investigation, we will provide a response explaining:
- The findings of our investigation;
- Any actions taken or proposed;
- Any reasons for decisions made; and
- Information about further options available to you if you remain dissatisfied.
If you have any questions about this policy or our handling of personal information, please contact:
Aimee Walker
Yellow Cherry
Aimee@yellowcherry.uk
www.yellowcherry.uk
01463 417 458
1A & 1B Moray House, 16-18 Bank Street, Inverness, IV11QY
Policy Review
This policy will be reviewed periodically and updated as necessary to reflect changes in legal requirements, regulatory guidance or our business practices.
Our Details
This website is owned and operated by Yellow Cherry Digital Ltd
We are registered in Scotland: SC507725 at the following address: G1B, Moray House, 16-18 Bank St, Inverness, IV1 1QY
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